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title: "Troubleshooting — BetterFileTransfer"
canonical: "https://betterfiletransfer.com/blog/topic/troubleshooting"
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# Troubleshooting

4 posts on troubleshooting.

- [A download link is not working: five reasons, in order](https://betterfiletransfer.com/blog/download-link-not-working): You clicked and got an error instead of a file. It is almost always one of five things, and four of them you can resolve yourself in under a minute — including the one where the link was broken in transit.
- [The file downloaded but will not open](https://betterfiletransfer.com/blog/file-wont-open-after-download): Four quite different problems look identical from the desktop, and none of the fixes overlap. One size check rules out the most common cause in about ten seconds.
- [It says delivered, but they never got the link](https://betterfiletransfer.com/blog/file-link-email-went-to-spam): Delivered means their mail server accepted it, not that a human saw it. What each receipt actually proves, why file-sharing emails attract filters, and the fix that always works.
- [Why large uploads fail, and what actually fixes them](https://betterfiletransfer.com/blog/why-large-file-uploads-fail): Stalls at 94%, files that arrive corrupted, transfers that work at home and never at the office. There is a short list of causes, and most of them are not your file.

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