# BetterFileTransfer > Send anything to anyone, anywhere, safely Big files, a private link back in seconds, encrypted end to end by default, and gone on the day you pick. No app, no account. ## What it is BetterFileTransfer sends large files without an account. You drop files onto the page, pick how long the link should live, and hand over the link. There is nothing to install and no app to open — it happens in the browser tab you already have. ## Encryption Encryption is on by default and happens in the sender's browser. A key is generated for you (four groups of four characters) or you type your own; it is stretched with PBKDF2 and every file is sealed with AES-256-GCM before a single byte is uploaded. The service only ever holds sealed bytes. The key is never sent to the service. It travels to the recipient inside the link fragment — which browsers never put on the wire — or the sender passes it over separately and the download page asks for it. On an encrypted transfer the filenames are sealed too. A lost key means lost files: there is no recovery path, by design. ## How it works 1. **Drop the files in.** Drag them onto the card or pick them from your device. Add a note if the person on the other end needs context. 2. **Pick a lifetime.** A day, a week, a month, or never on Pro. When the clock runs out the link stops resolving and the files are deleted. 3. **Hand over the link.** Copy it, show a QR code, or have us email it for you. ## Reliability - Files upload in slices, so a stalled connection costs you the slice in flight rather than the whole upload. - A dropped slice retries on a widening backoff. Lifts, tunnels and hotel wifi stop being a reason to start over. - Links expire on the schedule you set, and you can revoke one from the dashboard at any time. - With an account, the dashboard shows download counts and — for links we mailed — whether each recipient received and opened the message. ## Plans ### Anonymous — Free no account Drop a file, get a link. Nothing to sign up for. - 100 MB per transfer - up to 10 files at once - no stored quota - share by link or QR code - links last up to 7 days ### Free account — $0 forever Ten times the size, and a place to keep track of it all. - 1.00 GB per transfer - up to 200 files at once - 10.0 GB of storage - we mail the link to 1 person at a time - links last up to 30 days ### Pro — $10 per month, or $100 per year (2 months free) Big transfers that never quietly disappear on you. - 10.0 GB per transfer - up to 1000 files at once - 1.00 TB of storage - we mail the link to 100 people at a time - links can last forever ## Questions ### Do I need an account to send a file? No. Drop a file on the home page and you get a private link straight away, up to 100 MB, alive for a day or a week. An account exists for when you want bigger transfers and a record of what you sent. ### Can you send the link for me, and will I know if they got it? Yes to both, with an account. Type the addresses and we mail the link ourselves rather than opening your mail app — one separate message per person, so nobody sees who else it went to. Your dashboard then shows what happened to each one: sent, delivered to their mail server, opened, or bounced because the address was wrong. A free account mails to one person at a time and Pro mails to a hundred. The receipts come from the mail provider, so "delivered" means their server accepted it, not that they have read it — that is what "opened" is for. ### How large can a transfer be? Anonymous transfers cap at 100 MB. A free account raises that to 1 GB per transfer with 10 GB of storage, and Pro goes to 10 GB per transfer with 1 TB of storage. Large files are split into chunks as they upload, so a dropped connection only costs you the chunk in flight. ### What happens when a link expires? The link stops resolving and the stored bytes are released. Anonymous links live for 1 or 7 days, free accounts can stretch to 30 days, and Pro can set a link to never expire when the file needs a permanent home. ### Can I take a link down early? Yes. Anything sent from an account shows up on your dashboard, where a single click revokes the link and deletes the files ahead of schedule. ### Does it work on a phone? It is built for it. The uploader accepts files from the iOS and Android share sheets and the whole interface is designed for one thumb, so sending from a phone works the same as from a laptop. ### Who can open my link? Anyone holding it, which is why the link contains a long random token that is not guessable and never listed publicly. Treat it like a key, and revoke it from the dashboard if it ends up somewhere it should not be. ### Is this really end-to-end encrypted? Yes, in the literal sense, and by default. Your browser generates a key, or you type your own, and every chunk is sealed on your device before a byte is uploaded. What reaches our servers is sealed bytes and a salt that is useless on its own; the key itself never touches them. At the other end the recipient supplies the same key and their browser unlocks the files locally. So both ends hold the key and nothing in the middle does, us included. That is also the cost: a lost key is lost files, because there is nobody who can recover it. One switch in the send panel turns encryption off when a file does not need it. ### How do I sign in? With your email address and nothing else. You type it in, we send a six-digit code, and that code signs you in. There is no password to invent or forget, and no Google, Apple or Facebook button, because a sign-in should not hand a third party a record of when you send files. The same code opens a new account on its first use, so signing up and signing in are the same door. ### What does Pro cost, and how is it billed? Ten dollars a month, or a hundred dollars a year, which is the same plan with two months taken off. Either way there is no setup fee and no minimum term. Cancel whenever you like and it keeps running to the end of the period you have already paid for, then stops. Your files and links are untouched by cancelling, though the limits drop back to the free tier when the period ends. ### Do you refund a subscription? No. Payments are not refunded, including part-months, unused months and the remainder of a year paid up front, and cancelling stops the next charge rather than returning the last one. This is why the free tier is not a trial with a countdown: it stays free forever, so you can put real work through it before you ever pay us anything. ### What happens to a link if I stop paying? Links that were set to never expire keep working until you revoke them, so nothing you have already sent breaks the moment a plan ends. What changes is what you can do next: new transfers go back to the free tier limits, and the longest expiry you can pick becomes 30 days again. ### Can I send the same files to several people? Yes. One link works for everyone you give it to, and the dashboard counts the downloads so you can see it arriving. If one recipient should not have it any more, revoke the link and send a fresh one, since a link cannot be taken away from one person while it keeps working for another. ## Comparisons Every figure on these pages is either published by the service itself or marked as unconfirmed, and each page states where the other service is the better choice. Start at [the hub](https://betterfiletransfer.com/compare) for the full table. - [BetterFileTransfer vs WeTransfer](https://betterfiletransfer.com/compare/wetransfer): WeTransfer is the name most people mean by "send a big file". It is also the one that has changed most in the last two years: a monthly transfer quota on the free tier, three days on a link, and ads paying for it. - [BetterFileTransfer vs Dropbox Transfer](https://betterfiletransfer.com/compare/dropbox-transfer): Dropbox Transfer is a good send button attached to a storage product. That is its strength if you already pay for Dropbox, and its whole cost if you do not. - [BetterFileTransfer vs Google Drive](https://betterfiletransfer.com/compare/google-drive): Google Drive is not a transfer service, and most of the trouble people have sending files with it comes from using it as one. Here is where the line actually falls. - [BetterFileTransfer vs Smash](https://betterfiletransfer.com/compare/smash): Smash advertises no file size limit, which is true in a narrow sense: anything over 2 GB goes into a queue. It also advertises end-to-end encryption, which its own technical documentation contradicts. - [BetterFileTransfer vs SwissTransfer](https://betterfiletransfer.com/compare/swisstransfer): SwissTransfer gives away 50 GB per transfer, with no account, no ads and no paid tier at all. It is the most generous free offer in this category, and it is worth being straight about that. - [BetterFileTransfer vs Send Anywhere](https://betterfiletransfer.com/compare/send-anywhere): Send Anywhere's six-digit key is the best device-to-device idea in this category. Its share links are a different, much smaller product, and its encryption is not what people assume. - [BetterFileTransfer vs Filemail](https://betterfiletransfer.com/compare/filemail): Filemail has real zero-knowledge encryption, and it is on the Business plan, in the desktop app only. Everywhere else, its own help centre says data at rest is not encrypted at all. - [BetterFileTransfer vs TransferNow](https://betterfiletransfer.com/compare/transfernow): TransferNow gives away password protection, unlimited recipients and unlimited downloads on a free tier that most of this category charges for. It pays for that with advertising. - [BetterFileTransfer vs MASV](https://betterfiletransfer.com/compare/masv): MASV is not competing with us. It is a pay-per-gigabyte delivery pipe for film and broadcast, priced and certified for people whose contracts specify how their footage moves. - [BetterFileTransfer vs Tresorit Send](https://betterfiletransfer.com/compare/tresorit-send): Tresorit Send is the closest thing here to a like-for-like rival: genuinely end-to-end encrypted, no account, and the decryption key carried in the link rather than stored on a server. - [BetterFileTransfer vs Wormhole](https://betterfiletransfer.com/compare/wormhole): Wormhole is properly end-to-end encrypted, free, and beautifully made. It also keeps files for 24 hours, has never shipped a paid tier, and above 5 GB it needs your browser tab left open. - [BetterFileTransfer vs pCloud Transfer](https://betterfiletransfer.com/compare/pcloud-transfer): pCloud Transfer is a free 5 GB send with no registration, run as a shop window for pCloud's storage product. Its optional encryption comes with a limit almost nobody notices. ## Blog - [How to send large files without email getting in the way](https://betterfiletransfer.com/blog/how-to-send-large-files): Email gives up at around 25 MB, and every workaround costs you something different. Here are the five real ways to get a big file to another person, what each one asks of you and of them, and how to choose. - [A download link is not working: five reasons, in order](https://betterfiletransfer.com/blog/download-link-not-working): You clicked and got an error instead of a file. It is almost always one of five things, and four of them you can resolve yourself in under a minute — including the one where the link was broken in transit. - [How to send large files for free, and where the free tiers stop](https://betterfiletransfer.com/blog/how-to-send-large-files-for-free): Every service has a free tier and they are not the same shape. What free actually buys you, the things worth checking besides the size limit, and how to get a big file across today without paying. - [What end-to-end encryption actually means for the files you send](https://betterfiletransfer.com/blog/end-to-end-encryption-explained): Nearly every file service says it encrypts your files, and almost none of them mean the same thing. Here is the difference that decides whether the company holding your file can open it, and how to tell from the outside. - [The file downloaded but will not open](https://betterfiletransfer.com/blog/file-wont-open-after-download): Four quite different problems look identical from the desktop, and none of the fixes overlap. One size check rules out the most common cause in about ten seconds. - [How to send a whole folder, with the structure intact](https://betterfiletransfer.com/blog/how-to-send-a-folder): Email cannot attach a folder and most upload widgets flatten one into a pile. Structure is information, so here are the two honest ways to keep it, and the details that trip people up. - [How long should a download link last?](https://betterfiletransfer.com/blog/how-long-should-a-download-link-last): Expiry is the most under-used control in file sharing and the one that does the most work: it is the only protection that keeps going after you have lost track of where a link ended up. - [It says delivered, but they never got the link](https://betterfiletransfer.com/blog/file-link-email-went-to-spam): Delivered means their mail server accepted it, not that a human saw it. What each receipt actually proves, why file-sharing emails attract filters, and the fix that always works. - [Sending large files from a phone, without losing quality](https://betterfiletransfer.com/blog/send-large-files-from-phone): Most large files start on a phone, and the convenient way to send them quietly shrinks everything. What to use on iPhone and Android, and the three settings that keep a long upload alive. - [Email attachment size limits, and why your file is bigger than you think](https://betterfiletransfer.com/blog/email-attachment-size-limits): The limits are lower than the numbers suggest, because attachments are encoded as text and grow by a third on the way out. What each provider allows, and why the same file reaches one person and bounces off another. - [Cloud storage or a transfer link? They are built for different verbs](https://betterfiletransfer.com/blog/cloud-storage-vs-file-transfer): Drive, Dropbox and OneDrive all produce a share link, so why use anything else? Because storage is for files you keep and transfer is for files you hand over — and one question tells you which you have. - [How long will this upload take?](https://betterfiletransfer.com/blog/how-long-does-it-take-to-upload): It is arithmetic, and the mistake almost everyone makes is mixing up megabits and megabytes. The formula, a table to skip it, and why the bar looks frozen when nothing is wrong. - [How to send large video files to clients without wrecking them](https://betterfiletransfer.com/blog/how-to-send-large-video-files): A minute of 4K can run to several gigabytes, and the fix is usually not compression. How to decide between a review copy and the untouched original, and how to move the original when that is what is needed. - [Attachments or links? What the paperclip actually costs](https://betterfiletransfer.com/blog/email-attachments-vs-links): An attachment is not sent to a recipient, it is copied to every one of them and stored forever in mailboxes you do not control. When that is still the right call, and when it plainly is not. - [Password-protecting a file is not the same as encrypting it](https://betterfiletransfer.com/blog/password-protect-vs-encryption): Three different things go by the same name, and one of them is a door with a lock painted on it. How to tell which you have, why legacy zip encryption is worthless, and the mistake that undoes all of it. - [Why large uploads fail, and what actually fixes them](https://betterfiletransfer.com/blog/why-large-file-uploads-fail): Stalls at 94%, files that arrive corrupted, transfers that work at home and never at the office. There is a short list of causes, and most of them are not your file. - [SFTP or a transfer link? They are not competing](https://betterfiletransfer.com/blog/sftp-vs-transfer-links): One is for systems exchanging files on a schedule, the other for a person handing something to a person. The friction starts when either is used for the other's job — and dormant SFTP accounts are the risk nobody owns. - [How to send files securely, without turning it into a project](https://betterfiletransfer.com/blog/how-to-send-files-securely): Most people worry about interception and are actually exposed by a link that outlived its purpose. Name the threat first, then pick the method — and a short routine that covers nearly every real case. - [Sharing files with clients: the delivery is part of the work](https://betterfiletransfer.com/blog/sharing-files-with-clients): A client's last impression of a project is often the moment they try to open what you sent. What they should never have to do, how to structure a delivery, and the three-line message that prevents most follow-ups. - [Sending sensitive documents: a twelve-point checklist](https://betterfiletransfer.com/blog/sending-sensitive-documents-checklist): Passports, payslips, contracts and medical letters get sent with about as much thought as a holiday photo. Run this before you attach anything, and know what to do in the first ten minutes if it goes wrong. - [Moving files between your own devices](https://betterfiletransfer.com/blog/transfer-files-between-computers): Emailing yourself has become a genuine workflow for millions of people. What to use instead, ordered by the situation you are actually in — same room, different places, or a machine you do not control. - [How to share photos without losing quality](https://betterfiletransfer.com/blog/share-photos-without-losing-quality): Photos arrive softer and greyer than they left because almost every convenient channel re-encodes them on the way through. Where the quality goes, and how to hand over the file you actually started with. - [When zipping actually helps, and when it does nothing](https://betterfiletransfer.com/blog/when-zipping-helps): Compressing is the reflex when a file is too big, and about half the time it saves nothing at all. One property of the file decides it, and you can predict the answer before you try. - [Choosing a file transfer service: eight questions worth asking](https://betterfiletransfer.com/blog/choosing-a-file-transfer-service): Every service takes a file and gives you a link, so the category looks interchangeable. The differences that matter are mostly not on the pricing page — here is what to compare, in the order the questions actually bite. - [File sharing and GDPR: the parts that actually apply](https://betterfiletransfer.com/blog/gdpr-file-sharing): Sending a spreadsheet of customer records to an agency is a transfer of personal data whether or not anyone thought about it. A practical read of the parts that touch file sharing, and what to do in the first hour if it goes wrong. - [Sending files without an account: what you get and what you give up](https://betterfiletransfer.com/blog/send-files-without-an-account): Handing one file to one person should not require signing up for anything. Anonymous transfers are still encrypted end to end — but there is one thing you lose that is worth understanding before you rely on it. ## Contact - Privacy, data requests and deletion, reporting a link, or anything else: contact@betterfiletransfer.com ## Privacy policy _Last updated 2026-08-22._ What we hold, what we are unable to hold, and how to make us delete it. ### The short version Encryption is on by default and it happens on your device. What reaches us is sealed bytes, a salt that is useless on its own, and filenames we cannot read. The key never touches our servers, so there is no version of this where we hand your files to somebody else, or read them ourselves. Around that we keep as little as the product allows: an email address if you open an account, the shape of a transfer so your dashboard can show it back to you, and the delivery state of any link we mailed for you. None of it is sold, and there is no advertising or cross-site tracking anywhere on this site. > To have all of it deleted, write to contact@betterfiletransfer.com from the address on the account. There is no form and no waiting list. ### Who we are BetterFileTransfer operates this service and decides what is stored on it, which makes us the controller of the data described below. Everything on this page is answered at contact@betterfiletransfer.com. ### What we cannot see On an encrypted transfer your browser generates a key, or you type one, and every chunk of every file is sealed before a byte leaves your device. We receive the sealed chunks, a random salt, and a short sealed word used only to tell a right key from a wrong one. None of those three can be turned back into your files. The filenames are sealed the same way, so the page that shows a transfer does not know what is in it either. The key travels to your recipient inside the part of the link after the hash, which browsers never send to a server, or you pass it to them yourself. > Turn encryption off and this changes, honestly: the files are then stored as you sent them, and our servers can read them the way any host can. The switch is in the send panel and it starts on. ### What we store - **The files**: The bytes you upload, sealed on your device when encryption is on. They sit in object storage until the transfer expires or you revoke it. - **The transfer**: File names and sizes, an optional title and message, the link token, the lifetime you picked, and a count of downloads. On an encrypted transfer the names are sealed and the file type is not recorded at all. - **Downloads**: Each time a file is collected we record which transfer it belonged to, which file it was, and the moment it happened, so the sender can see when their link was used. We do not record who did it: no IP address, no browser, no location. Looking at a thumbnail on the download page is not a download and is not recorded. These entries are deleted with the transfer they belong to. - **Your account**: Your email address, a display name taken from the part before the @, and which plan you are on. There is no password stored, because there are no passwords. - **Signing in**: A bcrypt hash of the six-digit code, never the code itself, and the address the request came from so that one person cannot mail-bomb another. Both are short-lived. - **Your session**: A random token, and the date it stops working. - **Links we mailed**: Each recipient address, the mail provider's id for that message, and whether it was delivered, opened, clicked or bounced. This is what the receipts on your dashboard are made of. - **Payments**: If you subscribe, an id tying your account to a customer record at our payment provider, plus the plan status and its renewal date. Card details never reach us. - **Visitor numbers**: Which pages were viewed, roughly where in the world from, and which site or search sent you. Two of these tools also record how a page was used — scrolling, clicks, where a cursor went. It runs on the marketing pages only, it is used to see whether the product is being found and where it confuses people, and it is never joined to your account or to anything you have sent. ### Cookies One cookie, and only once you have signed in. It holds a random session token, it is set so that no script on the page can read it, it is restricted to this site, and it lasts 30 days. Signing out deletes it. The marketing pages also run Google Analytics, Microsoft Clarity and Hotjar, which set their own cookies to tell one visit apart from the next. There is no advertising cookie and nothing that follows you to another site. The pages that handle files — a share link, the dashboard — load none of them at all. ### How long we keep it - **The files**: Until the day you picked, or until you revoke the link, whichever comes first. Deletion is immediate and there is no recovery path afterwards, for you or for us. - **The record of a transfer**: 90 days after it retires, so your history still shows what you sent and how it did. Then the record itself is deleted. - **Uploads that were abandoned**: Deleted 24 hours after they were started. An upload that never finished never became a link. - **Sign-in codes**: Minutes. A code is burned the moment it is used, and asking for a new one retires the old one. - **Sessions**: 30 days, then removed by the maintenance run. - **Your account**: Until you ask us to delete it. ### Who else touches it A handful of companies, each doing one job, none of them given more than the job needs. - **OpenEmail**: Delivers our mail: sign-in codes, the share links you ask us to send, and the notices about your own transfers. It sees the recipient address and the message. - **Polar**: Runs Pro subscriptions and takes the payment. Card details go to them and never to us. - **Google Analytics**: Counts visits to the marketing pages so we can tell whether anyone is finding us. It sees the page address, the referrer and a coarse location, and it is never given your email, a share link or anything about a transfer. - **Microsoft Clarity and Hotjar**: Record how the marketing pages are used — where a cursor moved, what was clicked, how far a page was scrolled — so we can see where the product confuses people. Neither loads on a share link or on the dashboard, and the filenames you drop in, the link you get back and the key itself are masked out of what they capture. - **Our hosting provider**: Runs the servers, the database and the storage this site is built on. We do not sell personal data, we do not share it for advertising, and nobody buys a list from us. If we are ever legally compelled to hand something over, what exists to hand over for an encrypted transfer is sealed bytes. ### Your rights Wherever you live, you can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, or object to us holding it at all. We answer within 30 days and there is no charge. If you are in the UK, the EU or the EEA, the GDPR puts those rights on a legal footing and you can complain to your national data protection authority if we get it wrong. We would much rather you told us first. We hold your account details because you asked for an account, we hold transfer records because that is the service you are using, and we hold the sign-in and rate-limiting data because a service that mails codes has to defend itself from being used to flood somebody's inbox. ### Deleting your data Three ways, depending on how much you want gone. - **One transfer**: Open your dashboard and revoke it. The files are deleted straight away and the link stops working for everybody holding it. You do not need to ask us. - **A transfer sent without an account**: There is no dashboard behind it, so send the link to contact@betterfiletransfer.com and we will delete it. If it was encrypted we still cannot open it, only destroy it. Left alone it expires by itself after a day or a week. - **Your whole account**: Write to contact@betterfiletransfer.com from the address on the account and ask for it to be deleted. The account goes, and with it every transfer on it, the stored files, the history and the recipient records. > Deletion requests are answered within 30 days, usually the same week. The one thing that outlives it is the billing record our payment provider has to keep for tax law, which is an invoice, not your files. ### Where it is stored The site, its database and its storage run in the region chosen for this project. Our mail and payment providers run their own infrastructure, and some of that processing happens outside your country. Where it does, it is covered by the standard contractual clauses those providers publish. ### Children This is not built for children. You need to be at least 16 to open an account, and we do not knowingly hold data about anyone younger. If you believe we do, write to us and it goes. ### Changes to this policy If this policy changes in a way that matters, the date at the top changes with it and the change is described here rather than folded quietly into a paragraph. If you have an account and the change is significant, we will mail you about it. ### Contact - **Privacy, deletion, data requests**: contact@betterfiletransfer.com - **Reporting a link, or anything else**: contact@betterfiletransfer.com A real person reads these. Say what you want done and, if it is about a specific transfer, include the link. ## Terms of service _Last updated 2026-08-22._ The agreement between you and us, in the fewest words that still mean something. ### The short version Send things that are yours to send. We store what you upload and hand it back to whoever holds the link, until the day you told us to delete it. We do not read encrypted transfers, we cannot recover a lost key, and we remove anything illegal as soon as we know about it. > Using the site is how you accept these terms. If you do not accept them, do not use it. ### Who can use it You need to be 16 or older. If you are using BetterFileTransfer for a company, you are confirming you are allowed to agree to this on its behalf. ### Your account Signing in is an email address and a six-digit code, so your account is exactly as safe as your inbox. Codes are single-use and expire in minutes, and forwarding one hands somebody your account. You are responsible for what is sent from your account, including by anyone you gave access to. If you think somebody else is in it, write to contact@betterfiletransfer.com and we will end every session on it. ### What you may not send Do not use BetterFileTransfer for any of this: - Anything illegal where you are or where we are, and child sexual abuse material above all else. - Malware, phishing kits, or anything built to break into somebody else's system. - Work that is not yours to distribute. - Unsolicited bulk mail, or using our link mailing to spam people. - Content that harasses or threatens a specific person. - The service as permanent hosting, a content delivery network, or a backup drive. It moves files between people; it is not a filesystem. > Report a link that breaks this at contact@betterfiletransfer.com, with the link and what is wrong with it. We cannot open an encrypted transfer to check, but we can always delete one. ### Your files stay yours Uploading gives us no ownership of anything and we make no claim on your work. You give us one narrow permission and nothing beyond it: to store the bytes and serve them to whoever opens the link, for as long as that transfer lives. The permission ends when the transfer does. We do not scan your files to build a profile, to train anything, or to sell you something. On an encrypted transfer we could not, even if we wanted to. ### Links are keys A share link is a credential. Anyone holding it can download the files and we cannot tell one holder from another, so forwarding a link is the same as forwarding the files. If one ends up somewhere it should not be, revoke it from your dashboard: the files are deleted and the link breaks for everybody at once. > On an encrypted transfer the key is yours alone. Lose it and the files are unrecoverable, by us as much as by you. That is the point of it, not a fault we can repair. ### Limits Every tier has limits on transfer size, file count, stored bytes, link lifetime, and how many people we will mail a link to. They are enforced as you upload rather than billed afterwards. We may slow down or refuse traffic that is plainly automated abuse. ### Paying for Pro Pro is $10 a month, or $100 a year — twelve months for the price of ten. Both are billed through our payment provider, with no setup fee and no minimum term. Cancel whenever you like: it runs to the end of the period you have already paid for, then drops back to the free tier. Payments are not refunded, including part-months, unused months, and the remainder of a year paid up front. Cancelling stops the next charge rather than returning the last one. This is why the free tier is not a trial with a countdown, so you can put real work through it before paying us anything. Prices can change and we will tell you before a change reaches your bill. Links already set never to expire keep working when a plan ends; what changes is what you can do next. ### Availability We work to keep this running, but it is offered as it is, with no uptime promise. Maintenance happens, providers have bad days, and a transfer in flight can fail. > Keep your own copy of anything you cannot afford to lose. This is a way to send a file, not the place to keep the only one. ### Suspension and removal We can remove a transfer or suspend an account when these terms are broken, when the law requires it, or when something is doing damage to the service. Where we are able to tell you why, we will. Anything illegal goes straight to removal. You can stop at any time. Asking us to delete your account is enough, and how to do that is on the privacy page. ### Liability So far as the law allows, the service comes without warranties, and we are not liable for lost files, lost keys, lost profit, or a link that did not arrive. Where we are liable, it is capped at what you have paid us in the twelve months before the claim. Nothing here removes a right you have under consumer law that cannot be signed away. ### Changes to these terms These terms can change. The date at the top moves when they do, and carrying on using the site afterwards is how you accept the new version. If a change is significant and you have an account, we will mail you about it. ### Governing law These terms are governed by the law of the country in which BetterFileTransfer is established. If you are a consumer, you keep the protections of the mandatory law of the country you live in, and you can bring a claim in your local courts. ### Contact - **These terms, or reporting a link**: contact@betterfiletransfer.com - **Privacy and deletion**: contact@betterfiletransfer.com --- BetterFileTransfer · https://betterfiletransfer.com