Troubleshooting

4 articles on troubleshooting from the BetterFileTransfer blog: practical writing on sending large files, link expiry and end-to-end encryption.

Troubleshooting4 min read

A download link is not working: five reasons, in order

You clicked and got an error instead of a file. It is almost always one of five things, and four of them you can resolve yourself in under a minute — including the one where the link was broken in transit.

Aug 20, 2026

Troubleshooting4 min read

The file downloaded but will not open

Four quite different problems look identical from the desktop, and none of the fixes overlap. One size check rules out the most common cause in about ten seconds.

Aug 13, 2026

Troubleshooting4 min read

It says delivered, but they never got the link

Delivered means their mail server accepted it, not that a human saw it. What each receipt actually proves, why file-sharing emails attract filters, and the fix that always works.

Aug 6, 2026

Troubleshooting4 min read

Why large uploads fail, and what actually fixes them

Stalls at 94%, files that arrive corrupted, transfers that work at home and never at the office. There is a short list of causes, and most of them are not your file.

Jul 17, 2026